8%

improvement in
net profit margin

60%+

refund recovery rates

Background

Going Greek is an authentic Greek street food group with five locations across North London - from Winchmore Hill to Borehamwood. Founded by Charlie Menegatos, a proud Kefalonian, the brand was built on family recipes and a determination to bring high quality Greek food, with a street food twist, to London's suburbs.

What started as a single site has grown into a multi-location operation. Delivery is a core revenue channel, with orders flowing through Uber Eats, Deliveroo, and Just Eat.

The Challenge

For a group this reliant on delivery, unjustified refund requests were an early and persistent drain on revenue. With delivery apps designed to prioritise customer convenience, the default outcome was a deduction from the restaurant's earnings, regardless of merit.

"People are now used to playing the game. The platforms make it easy, and with the cost of living squeezing budgets, claiming refunds has become a convenient workaround."

- Charlie Menegatos

Going Greek Logo
Hand holding loaded fries with Going Greek sign in background
Every order is prepared with care – but unjustified refunds don’t reflect that.

DeliveryByte’s Solution

Going Greek was among DeliveryByte's earliest customers. Carmelo reached out with a proposal focused on automating refund dispute management and the fit was immediate. The group now uses three elements of the DeliveryByte Manager:

  • — Automation: automated dispute management handles the submission of refund claims across all delivery apps, freeing up management time and ensuring every contestable case is actually contested.
  • — Reporting: weekly analytics reports give Going Greek a ranked view of refund activity across all five branches. The team uses this to identify underperforming sites, review staffing on problematic shifts, and hold the group accountable week to week.
  • — Cameras: the camera add-on is live with plans to roll out across the group, capturing footage at the point of packing.
"Someone else taking the legwork out of disputes - and giving us more weight to fight each case individually. That's a big part of the value."

- Charlie Menegatos

Going Greek Greek salad

DeliveryByte’s Results

At a camera-equipped site, across the two months from December 2025 to January 2026, Going Greek recovered over 60% of delivery revenue in successful refund disputes managed by DeliveryByte.

This recovery required no changes to kitchen operations, staffing, or menu. It came from contesting refunds that would otherwise have gone unchallenged.

Beyond the recovered revenue, the weekly reporting has given Going Greek operational visibility: turning refund data into a live management tool rather than an afterthought.

What's Next

Going Greek plans to expand the camera programme across all sites and the team is working with DeliveryByte on expanding the DeliveryByte Manager's capabilities. Charlie's focus remains clear: keep more of what the business earns from delivery.