Frequently Asked Questions

We automatically recover unfair refunds for you and show you how to outrank competitors. Choose between:

• Essential Refunds Plan: Dispute refunds + weekly email updates.
• Pro Plan: All Essential features + live dashboard to track sales, ads + promotions ROI, and AI camera.

Pro users recover over 60% of refunds and improve net profit margin by 8% thanks to our AI camera. Read Going Greek case study →

No. We're 100% compliant. Tactics tested with global chains, you're safer with us than alone.

All the major ones: Uber Eats, Deliveroo, Just Eat, DoorDash, Glovo, and Postmates. Whether you're on one delivery app or more, our automated disputes work the same way across every one.

1. Subscribe. 2. Follow our 5-minute setup guide. 3. Add our email as a 'Manager' member. Done.

Once you grant us Manager access, we monitor refunds across all your delivery apps. When a refund hits, we review the order, cross-check the claim, and submit a dispute with the right evidence within each app's deadline. Your weekly report breaks down every refund by site, day, reason, and delivery app so nothing slips through. Dispute status and recovered amounts update dynamically on your dashboard.

A manual dispute takes 10 to 15 minutes per order. A single site with 20 to 30 disputed orders a week spends 3 to 7 hours on refund admin, just to keep up. DeliveryByte handles every dispute automatically across all your delivery apps. That time goes straight back to your team.

It depends on the delivery app. Uber Eats gives you 30 days. Deliveroo gives you 7 days to submit and a further 72 hours to escalate if rejected. Just Eat and DoorDash give you 14 days. Glovo gives you 7 days. Postmates gives you 30 days. DeliveryByte tracks each deadline and submits disputes well within every window so nothing expires on your watch.

It happens more than you would think. Up to 48% of fraud on delivery apps involves refund claims. DeliveryByte spots patterns across your sites, flags suspicious claims, and disputes them with evidence so you are not footing the bill for someone's free meal.

We get it, no one wants to feel watched at work. That's why our AI camera is built to back up your team, not spy on them.

• Fits in your palm, mounted above your packing station.
• Points at the packing surface only. It captures the bagging area where orders are sealed, not people or the wider kitchen.
• Records in short bursts, never continuously. Just 15 to 30 seconds of video when motion is detected, long enough to show what went into the bag.
• One job: prove your team packed it right. When a customer claims something was missing, the timestamped clip gets your dispute approved and your staff gets credit for a job done right.

The camera is part of the Pro plan (+ £60 one-time hardware fee, invoiced after installation). Pro users with the camera recover over 60% of disputed refunds. Going Greek recovered over 60% across 5 London sites using it. Read the Going Greek case study →

The camera needs WiFi to upload footage. If your network changes or goes down, it stops recording until reconnected. Contact us and our team will walk your staff through the fix remotely, usually same day. Your refund disputes keep running throughout, just without video evidence during the gap.

Pro users get login details instantly after setup. Track trends, fix menu errors, and outrank competitors.

Yes. Start with Essential and upgrade anytime. No extra setup or contracts.

None. One monthly fee per location. Cancel anytime.

Each location gets its own subscription, regardless of how many delivery apps it uses. One fee covers all apps at that site. You manage everything from a single dashboard. Your weekly report ranks all sites side by side so you can spot which location generates the most refunds and whether things are improving week on week. Going Greek runs 5 sites this way across North London. Read the Going Greek case study →

No contracts, no minimum term. Cancel anytime and you keep access until the end of your current billing period. We'd rather earn your renewal every month than lock you in.

Yes. We use encryption and never store your passwords. Compliant with data laws.

Built by operators who scaled Reef Technology's delivery-only kitchen (Deliveroo Editions) network in the UK from 2 to 100+ sites and managed Deliveroo's rider operations. Our refund tactics are tested with global chains like MrBeast Burger, Sides, and Wendy's UK. Now we're bringing that same playbook to independent restaurants. Meet the team →

Yes. Upgrade/downgrade in one click. Only pay for what you use.

If you don't recover at least £100 in refunds within your first 30 days, we'll refund every penny of your subscription. No quibbles.

Disputes go out within 24 hours of setup. Delivery apps typically respond within 3 days, so you'll see your first recovered refunds in your first week. Give it 30 days for the full picture. Going Greek saw over 60% recovery across December and January after signing up. Read the Going Greek case study →

Yes. Your weekly report shows you which sites, shifts, and refund triggers cost the most, so you can fix root causes. Many clients use this data to tighten packing checklists, adjust shift rotas, and spot menu errors that trigger dietary refunds. Over time, fewer mistakes at the packing station means fewer refunds to dispute.

Refer a restaurant and earn cash when they subscribe. Submit their details, share your unique code (they get 10% off their first payment), and you get paid after their first 30 active days. Rewards range from £20 for an Essential monthly referral to £100 for a Pro annual referral. Submit a referral →

No. We're an independent tool helping restaurants like yours.

We started in the UK but support restaurants in Europe and the US where the same delivery apps and refund mechanics apply.